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Cloud Concierge™

Unlimited, simplified technology support for modern businesses working in the cloud

Cloud Concierge™ is the IT Support Service for cloud-savvy Google Workspace subscribers. Our sole goal is to make sure business owners are getting the most efficient and streamlined use out of their cloud business tools, so they can get back to the business of their business.

We do this by making sure tools are properly set up, new and existing staff are painlessly trained, redundant software licences are retired, and systems and tools are correctly backed up with systems in place to protect the integrity of the business.

Who is it for:

  • Businesses subscribed to Google Workspace needing a professional support service and strategic advice
  • Leaders of growing businesses confident with their  strategy, but wanting to delegate low-value tasks
  • Customers who are adopting Google Workspace or another cloud service requring professional implementation services

Who is it not for:

  • Businesses utilising Microsoft or Apple email services as their primary business ‘ecosystem’ and plan to keep it that way
  • Customers who are business owners who want to ‘do it themselves’

Cloud Concierge includes:

Unlimited IT Support

Get expert tech support from our Google-certified consultants when things stop working.

Domain & DNS Services

Free domain name registration and DNS hosting.

Security Policies

Improving security across your account proactively or after a security breach.

Workspace Concierge

Quick help from our concierge support team for user setups, deletions, and password resets.

PC & Mac Antivirus

Industry leading antivirus software to protect against ransomware.

Account Migration

Migrating data to or from your account when coupled with our Google Workspace implementation service.

Team Training

Personalised training session for your team hosted by itGenius.

Cloud Backup

Emergency backup access to your account if you are ever locked out or your account is compromised by a third party.

Live Webinars

Access to Cloud Concierge Community for you and your team including a forum and regular live training webinars.

Ready to focus on your business and be more productive?

*Minimum 12-month term, or pay annually and receive a 15% discount. All prices exclude GST

How Cloud Concierge is delivered:

  • Every membership starts with an onboarding call for you to understand how our team can support you. We'll work with you to develop an action plan of ‘quick wins' to start with.
  • After your call, you and your team are good to start sending support, maintenance and project request working with our team on your business objectives.
  • Our team will work with you however you like to work best… whether that be via chat, email, meet or phone! We will also do our best to work around your schedule.

All Concierge plans include support for the following apps:

License

Support

Growth

Scale

Professional Services
    Helpdesk Support via Chat & Email * ✓ ✓ ✓
    Helpdesk Support via Phone & Google Meet ✓ ✓ ✓
    Professional Implementation of Google Workspace ✓ ✓ ✓
    Automatic Policy Updates for Google Workspace ✓ ✓ ✓
    Professional Implementation of other products ✓ ✓
    Dedicated Account Manager ✓ ✓
    Quarterly Strategy Call with itGenius Exec ✓

Included Subscriptions
    Google Workspace Cloud Backup Licenses 1 5 10
    Mac/PC Antivirus Licenses 1 5 10
    Domain Name Registrations 1 5 10
    Cloudflare DNS Hosting 1 5 10
    LastPass Licenses 1 5 10

Team Education
    Genius Academy Online Courses * ✓ ✓ ✓
    Exclusive Customer Community ✓ ✓ ✓
    Private Team Training Sessions ✓ ✓
    Onsite Team Training Sessions ✓

Supported Products
    Google Workspace * ✓ ✓ ✓
    Copper CRM * ✓ ✓ ✓
    HiverHQ * ✓ ✓ ✓
    Dialpad * ✓ ✓ ✓
    Asana * ✓ ✓ ✓
    Google Chrome for Mac & PC ✓ ✓ ✓
    Google Classroom ✓ ✓ ✓
    Google Jamboard ✓ ✓ ✓
    Chromebooks & Chromeboxes ✓ ✓ ✓
    Google Business Tools (My Business, YouTube) ✓ ✓ ✓
    Google Data Studio ✓ ✓
    Google Script ✓ ✓
    Zapier ✓ ✓
    Lastpass ✓ ✓ ✓
    Google Cloud Platform ✓

* Complimentary ‘License' plan includes Heldpesk Support limited to user operations (add/change/remove) and Genius Academy limited to ‘Getting Started' course only.

Ready to focus on your business and be more productive?

*Minimum 12-month term, or pay annually and receive a 15% discount. All prices exclude GST

Who are the Geniuses?

Our team hail from diverse technical backgrounds; engineering, telecommunications, helpdesk, project and tech support roles... and all share a passion for business and technology. We’re experts in business cloud technology, and partner with Google and other global leaders to help businesses everywhere work and collaborate better.

Our team of Geniuses are based across Australia, New Zealand and The Philippines, though we support thousands of companies from all parts of the world.

Team Genius
Trusted by 25000 Hubspot, Canva, Anytime Fitness, Fairfax Media

Ken was the best. He was communicative, understood the problem and took appropriate and timely action that resolved our problem. Great job and thank you!

Moses Hernandez Avatar Moses Hernandez
October 31, 2023

I have been using ITGenius for almost 10 years now and am always impressed with their professionalism and the speed in which they assist me with all my queries. Created a new entity and needed support with setting up my emails. Exceptional Service as always. Thankyou team

Kim Butcher Avatar Kim Butcher
October 24, 2023

We recently enlisted IT Genius for help with configuring our client emails. Their support was top-notch, efficient, and straightforward. Setting up our emails is vital for our business, and IT Genius nailed it. We highly recommend their services.

Carolyn Miciano Avatar Carolyn Miciano
October 17, 2023

Celeste, Was extremely helpful in solving my problem and making sure my email was now working properly and correctly. Her patience and understanding helped me to follow her step by step. Good job Celeste 10 out of 10, thank you so much!

John Duffield Avatar John Duffield
October 17, 2023

Ken… Did a great job. He was very responsive and knowledgeable. He got me back up and running within a short period of time after I spent three days trying to fix the problem. Many thanks again!

Lenny Herndon Avatar Lenny Herndon
October 10, 2023

itGenius and Ken are amazing at what they do. I am blown away by the service, quick response, and amazing results. It’s awesome to know they provide services in US. I will definitely be using them more and referring them to my network!

Christian Solaita Avatar Christian Solaita
October 7, 2023

Very happy with the way the help set up our google accounts correctly and more securely

Wanderers Australia Avatar Wanderers Australia
October 7, 2023

Richard Yago was Incredibly helpful and straightforward

Tom Lowes Avatar Tom Lowes
October 7, 2023

Richard was super helpful, fully resolved my problem, and had the patience of a saint. Would definitely use this service again.

Megan C Avatar Megan C
October 7, 2023

Highly recommended. Super helpful and supportive to our companies needs.

Dixia Martinez Avatar Dixia Martinez
October 7, 2023

What a fast wonderful painless customer service experience. They really REALLY know their stuff.👍🏻

JORDAN RICHTER Avatar JORDAN RICHTER
October 7, 2023

The team is proactive and supportive. Quick response times make for efficient interactions. Truly a pleasure doing business with them!

Jonathan Johnson Avatar Jonathan Johnson
October 7, 2023

Ready to focus on your business and be more productive?

*Minimum 12-month term, or pay annually and receive a 15% discount. All prices exclude GST