Brendan Elias, CEO of China Import Formula, has a vision of helping people become entrepreneurs who want to start their own online business by finding hot products from China and selling them online. He has been looking for ways to minimise communication costs since they are managing a team overseas. After months of looking for the best solution, Brendan has finally settled on Dialpad with itGenius’s help.
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TRANSCRIPTION:
My name is Brendan Elias and I'm the owner and CEO of the China Import Formula and what we do is since we opened our doors a decade ago, in 2009, we help people who want to start an online business and sell on places like Amazon, Shopify, Ebay, find a hot product, import from China, bring in a quality product and sell it online. We are a company that focuses on building people who have a job, they don't love their job and wanna do something else and spread their wings, we help them become entrepreneurs.
Initially, I came across Dialpad as a recommendation. Instead of using Optus Photophone, Telstra or any of the companies, by using a VOIP service, you're not paying for those international calls. Imagine if we were paying for international calls from many other [inaudible 00:00:40] to Australia, you'd be talking tens of thousands. We are doing tens of thousands of calls on a monthly basis. We save tens of thousands of dollars on a yearly basis.
We have, it sends them a weekly report, which shows them a leaderboard, and it actually shows you which of your staff are actually making calls, how many hours they're spending. We've used that to actually do two things. Firstly, reward people, so if someone's in top position making number of calls, we can see their actual stats, but also by mining the stats of people who are doing really well, we identify those people and use them to train other people. So, we basically uncovered a dishonest employee, but also allowed a meritocracy to form, where the people who were putting in the hours based on the software were allowed to succeed, flourish and get promotions and higher paying salaries.
I'd recommend it to anyone who's doing more than $1,000 a month worth of calls. If you're paying for international calls, or you're paying the costs get past $1,000, or someone, I'd say three to five staff, that probably wouldn't do you know, if you're just doing 100 calls a month, then you probably just wanna stick to your normal provider. But if you're growing or if you can see that there's gonna be a bottleneck, then you'd be crazy not to get the cost savings by not jumping on Dialpad. So, anyone who does a lot of calls and has that as a wing to their business to support their business, really needs to jump on it quick smart.
Final thoughts is I just wanna say thank you. It's been one of those things that just solved a problem that was a necessary problem to solve. Now that that problem's solved, we get to just get on and do what we do best, which is help people find products to import and sell. We're really grateful. We're big supporters, and we're excited to continue to use it as we roll out our team, bringing in more and more licenses as our staff grow.
To learn more about our Cloud Support Service, or schedule an IT Systems Check, contact itGenius - the Google Workspace Experts
