Here are some basics computer troubleshooting steps you can try if your PC or Apple Mac is experiencing a faulty or intermittent internet connection. If you get stuck, you can always contact our Managed Service/IT Support team of experts at our Crows Nest, Sydney office.
Try the following basics steps and review your results:
- Check that you have an ADSL2+ compliant splitter on the line (and not an older ADSL1 splitter). A C10 splitter (pictured) is recommended.
- Do an isolation test (i.e. remove all other devices like phones or fax machines from the phone line and see if that works)
- If you are on wireless, connect directly to the modem with an ethernet cable and see if that makes a difference
- Check to see what lights are on or off on the modem when it drops out. Does it connect again immediately or do the lights stay off?
- Is there something you do to in particular when it goes down or something you think might be causing it to go down? Does it happen at a particular time? Does it happen when browsing a particular website?
- Have you changed any software, hardware or anything else recently? Could you uninstall the software or restore your computer with Windows System Restore or Apple Time Machine?
- Try with a different modem if you have one (preferably a new one).
- Check for old hardware on your network such as switches, or modems. Check if they are running hot too! Network gear overheating will cause it to lock up and stop working!
- Try a different phone cable between the modem/router and the phone outlet, preferably a short one (less than 2m).
- Check wall sockets for corrosion or rust on the pins, try a different socket if possible.
