LocumCo is a trusted recruitment service provider of community-based pharmacies throughout Australia for more than thirty years. Keeping up with the high volume of calls was a major challenge when their business started to grow, but things changed when they switched to Dialpad.
Sue Muller, LocumCo Director, shares how Dialpad helped them manage their business more efficiently.
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In order to make sure that their clients receive the highest quality service LocumCo promises, they enlisted the help of Dialpad.
Calls keep coming in anytime of the day or night, no matter what they are doing, without the restrictions of traditional phone lines. Dialpad’s accessibility and ease of use is essential not just in their daily operation, but in a financial point of view as well. They saved on phone call costs and are now able to do business via phone or computer. The team has become more productive and helped them focus on more important aspects of the business.
Transcription:
Hi, my name's Sue Muller. I'm a pharmacist by profession, and for the last 30 years or so I have run LocumCo, which is a pharmacy recruitment business. We recruit pharmacists for temporary locum positions as well as permanent positions throughout Australia.
What made Dialpad appealing to me was the fact that we have a small team, but we can get calls at any time of the day or night, no matter what we're doing, and Dialpad enabled us to be able to answer these calls no matter where we were, and we had the choice of different staff members answering at any time.
Generally, between our staff, because the calls come in not only to our computers but also to our mobile phone when no one's sitting at a computer, wherever we are, one of us will always answer. So people feel that we're always at the end of the phone and they always get service, and that's really important with our business.
Since implementing Dialpad it means that very rarely do any of our calls go to even a message bank even though Dialpad has the facility to record a message.
I'd recommend Dialpad to everybody that has a business. I mean, it just makes it so easy. You save on the cost of phone calls. We're constantly ringing mobile phones. It's efficient from a financial point of view, and it's just efficient from a business point of view and an accessibility point of view.
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