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If you're a business owner using Gmail to deliver customer support, and you are just using Gmail out of the box without any additional add ons or extras, I'm here to tell you that this might be the biggest problem in the way that you're delivering support your...
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Let's talk about some reasons why you might not be getting the most out of your investment in Google Workspace. In over 10 years of business, we've seen the same thing happen over and over and over again, which is businesses who have set up themselves on Google...
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If you're a business owner or IT executive in the healthcare, legal, or finance industries, it's a good idea for you to listen up for this. If you're using Google workspace and have not yet considered switching to Google Enterprise, this video is going to cover all...
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Calendars are often taken for granted. However, if you're a business owner who's trying to manage different things at once, your handy online calendar would make things easier. Thankfully, calendars are easily accessible. Whether you're using an Android or iOS phone,...
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Are you a business owner who's still using the free version of Gmail? Here's why you should consider switching to Google Workspace to get the most out of Google's productivity tools. In this video, I'm sharing my top Gmail settings that you can use to maximise your...
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If you're a business owner who's trying to scale up your business and starting to have growing pains, where you're team isn't always doing things consistently, or you feel like you just have to clone yourself to get things done, then this video is for you. We're...
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Recent Posts
Big News: Gemini AI Is Now Free for All Google Workspace Business and Enterprise Plans
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Maximizing Email Deliverability in Google Workspace: A Guide to DNS and SPF Settings
In today's digital business environment, email deliverability is paramount. Unfortunately, improperly configured DNS (Domain Name System) settings can lead to […]
Understanding and Managing Your Google Workspace Storage: A Comprehensive Guide
With the evolving digital landscape, storage management has become a crucial aspect for businesses and individuals alike. Google Workspace, formerly […]
The transition from our old way of doing things to G-Suite and best-practice has been seamless - we look forward to unlocking greater efficiencies for our business with the it Genius Team - thank you!
The support IT Genius has given us during our migration across to Google was awesome, quick response time and made the transition as smooth as possible. Thanks so much!
Great experience! Richard and Wynken showed their expertise! It was a great success and I look forward to working with IT Genius in the future! Give Richard a raise he is AWESOME!!!
The emails I was sending were largely going to the recipients' spam folders - potentially losing my business a lot of money as my emails weren't being received.Richard and Wyn both helped me get to the bottom of the problem. They were very patient and friendly. Wyn even started her shift 2 hours early on two separate occasions to accommodate my schedule, which was hugely appreciated.The problem is now fixed, and my emails are actually going to the recipients' inboxes! Highly recommend itGenius.
I was getting no where with Google support and unable to have my team accessing the central mailbox properly for a month. One hour with Christel and my issue was fixed. Looking forward to ITGenius taking over management of our workspace. Thank you Christel!!
Christel is very helpful and her follow up and consistent communication is one of best attributes! I hope that she is recognized by the company as a very valuable part of overall satisfaction that I get from working with her!
IT Genius has helped me manage the many details of Google Workspace that I have no training/expertise on, even though I'm the superadmin. Today I was online with them setting up Google Vault for our organization, very important for legal purposes and data retention. Thanks IT Genius for having my back!
Wyn was very helpful. I needed a new link to pay our invoice and I received it quickly. I also learned that I don't have to use the link on the invoice to pay. I did not know that and it is very helpful!! Thank you!!
Worked with Jopeter and Celeste and they were fantastic. Resolved my issue quickly, professionally and and a fair price. Will definitely use itGenius when future needs arise.
If you ever need any help with Google Workspace, itGenius is the company that I highly recommend. Robert at itGenius is very knowledgeable when it comes to Google products and easy and kind to work with. Thanks for all your help!
As a small business operator that needs to connected every working day, finding itGenius has been the best IT support investment I have made. They resolved the very complex issue very quickly, with an enormous amount of patience from their end. I highly recommend them for their honestly, reliability and IT knowledge.
itGenius helped me solve the issue with email delivery and DNS configuration! Exactly what I was looking for quick, reliable, and available when I needed them.Richard you're the best!! Thank you so much!
I had issues resolving the first-time setup with Google Workspace and integrating existing email accounts into a single interface. I tried everything and searched all help files, forums and YouTube, but it was beyond me. A quick request for help: I was connected with an IT consultant. Not only did they get it sorted quickly for me, but they also connected via Google Meet, shared their screen, and walked me through the steps so I could successfully replicate it for additional users on my Workspace afterwards. They even sent me a meeting recording for all we had worked through for ease of reference. All sorted within a couple of hours of the initial help request. I highly recommend the service.
We were experiencing some issues with our email so I reached out to itGenius Australia. I immediate connected with Richard and he took amazing care of us. He walked me through everything, was easy to work with, and super friendly. After a little research, he identified the issue and helped us figure out the best solution. Super impressed with this team and the work they do!
Ray is highly helpful and full of knowledge to assist me sort out all my concerns and questions in a timely manner.He even show me via google meeting to show me step by step. Excellent service! Strongly recommend to other clients who need the service.
Amazing Support from IT Genius – Highly Recommended!I can't say enough good things about Richard and Joseph from IT Genius! I was having major issues with my website—it just wouldn’t work no matter what I tried. I spent countless hours watching YouTube tutorials
👍👍HUGE help! Straight-up honest group. My guy, Rene, shared our screens and he held my hand through process. I was locked out of Google Workspace, and facing deletion of all my data. Emails, calendars. I'm a small business. The Quick-Fix option $297) was well worth it. He saved me. BTW I'm 72 yrs old, not computer savvy. Thank you Rene! 😁
Richard was so helpful and patient with me. He helped me out with what I was trying to do and was very knowledgeable. His communication was very prompt and was easy to work with. I highly recommend ITGenius! Thank you!
We just wrapped up a quick-fix consultation with Richard from IT Genius, and the experience was outstanding! We had some challenges with our Gmail setup, and Richard was incredibly helpful. He answered all our questions thoroughly, taught us valuable tips, and patiently walked us through the process of setting up our email account properly.What really stood out was Richard’s patience and the way he ensured we fully understood each step. Plus, the booking process was seamless, and we were amazed at how quickly we could schedule a session and get a consultant on board. The staff at IT Genius are fantastic, and the overall experience was top-notch.Thank you, Richard, for your exceptional service! Highly recommend IT Genius for anyone needing expert and friendly support.
Words cannot adequately express my gratitude for Richard and his support today. I had created a number of problems for myself with Google Workspace that I was unable to fix and retrieve. Google, frankly, was horrible. There was no support and an endless loop of "return to our help menus" and "we can't help you". Finding a YouTube video, I took a chance on itGenius and it was worth every single minute and dollar!!! Richard was kind, patient, communicative, knowledgeable (seriously, a genius) and even hopped on a Google Meet to walk me through some of the last steps that I struggled with. To Richard, and the entire itGenius team, THANK YOU for being there and saving me any more heartache and panic.
We have been an itGenius Cloud Concierge customer for almost 5 years. They have been an amazing resource for helping us manage our tech stack as a small business. From suggesting and setting up our cloud phone system to helping us make the most of our Google WorkSpace subscription, the itGenius team has guided us with the knowledge we needed and on a lot of occasions, saved us time by helping us with hands on implementation. Many thanks for all the support over the years Team itGenius! Look forward to continuing to work with you!
lots of help with fixing my google workspace and Email it was impossible to get a hold of google for any help this guys ware awesome quick and very helpful highly recommended.