Secure, Stable & Scalable IT Support
Expert tech support for all your business tools and systems, designed to grow with your company
What's Included?
Here's just a snapshot of what you can expect from your Cloud Concierge membership
Enablement
- Strategic technology consulting
- Genius Academy training programs
- Monthly office hours & Live Q&A
- Custom onboarding for your team
Support
- Premium Workspace management
- Microsoft 365 administration
- 16/6 multi-channel support
- Instant first response guarantee
Security
- Comprehensive security audits
- Threat monitoring
- Compliance management
- Data protection policies
Rapid Response
Fast response times from 4 hours down to VIP 1-hour priority response, plus instant chat support to minimize downtime and keep you productive.
Business-Focused
Tailored IT management solutions with regular business reviews, comprehensive technical audits, and training resources that align perfectly with your business goals.
Expert Support
Live agent support 16 hours daily from certified technical professionals, with dedicated representatives and account managers for higher tiers.
Scalable Solutions
Three tailored service tiers that scale with your business - from Starter support for small teams to Scale-level enterprise management with dedicated account managers.
Secure & Reliable
Comprehensive security and compliance management with proactive monitoring, advanced Chrome OS support, and SMB1001 compliance to keep your business secure and compliant.
Comprehensive Management
Complete IT oversight with automated account management, device policy control, cloud monitoring, and unlimited QuickFixes to handle all your technical needs.
Support Included For
And Much More!
What our clients think…
Choose the Right Plan for You
Flexible pricing designed to grow with your business
- Best for companies under 10 staff
- Instant chat response (4-hour for all channels)
- Essential technical audit
- Unlimited access to any 'popular' Quick Fix
- Automated account management
- Access to Genius Academy and Office Hours
- 50% discount on any Quick Fix
- 20% discount on any Tech Done
- Best for companies more than 10 staff
- Priority Chat response (2-hour for all channels)
- Comprehensive technical audit
- Unlimited access to any Quick Fix
- Annual business review
- Live DNS & Domain Reputation Monitoring
- Chrome & device policy management
- 30% discount on any Tech Done
- Access to optional Remote Desktop, Server & Onsite Support
- Best for companies more than 50 staff
- VIP priority response (1-hour for all channels)
- Enterprise technical audit
- Dedicated Account Manager
- Quarterly Business Review
- Advanced ChromeOS & Enterprise Workspace Support
- 40% discount on any Tech Done
- Access to optional Custom Network & Firewall Configuration
- Access to optional Remote Desktop, Server & Onsite Support
All prices are in AUD exclusive of GST
Additional Products
- Device security coverage
- Full asset management
- ISO SMB1001 compliance
- Full server provisioning & support
- Security, backup & monitoring setup
- Perfect for hybrid and remote teams
- Scheduled technician visit
- Device diagnostics and basic fixes
- One-time service, no ongoing commitment
Compare Our Plans
Compare all features across our plans to find the perfect fit for your business needs
| Features | Starter | Growth | Scale |
|---|---|---|---|
| User & Account Management | |||
| User creation, editing & removal | ✓ | ✓ | ✓ |
| Password resets & account recovery | ✓ | ✓ | ✓ |
| Admin role assignment & permissions | ✗ | ✓ | ✓ |
| Employee offboarding & data archival | ✓ | ✓ | ✓ |
| Mobile device management (MDM) | ✗ | ✓ | ✓ |
| Email & Communication | |||
| Professional email signatures | ✗ | ✓ | ✓ |
| Email forwarding & delegation | ✓ | ✓ | ✓ |
| Email rules & automated filters | ✗ | ✓ | ✓ |
| Advanced email security setup | ✗ | ✓ | ✓ |
| Microsoft 365 email integration | ✗ | ✓ | ✓ |
| File Sharing & Collaboration | |||
| Shared Drive setup & permissions | ✗ | ✓ | ✓ |
| File sharing & access controls | ✓ | ✓ | ✓ |
| Google Sheets & Excel support | ✓ | ✓ | ✓ |
| Custom forms creation & automation | ✗ | ✓ | ✓ |
| Security & Compliance | |||
| Security audit level | Essential | Comprehensive | Enterprise |
| Multi-factor authentication setup | ✗ | ✗ | ✓ |
| Domain security configuration | ✓ | ✓ | ✓ |
| Data loss prevention (DLP) | ✗ | ✗ | ✓ |
| Compliance management | ✗ | Bronze | Silver |
| Training & Support | |||
| Knowledge base access | ✓ | ✓ | ✓ |
| Genius Academy video library | ✓ | ✓ | ✓ |
| Monthly office hours & Live Q&A | ✓ | ✓ | ✓ Priority |
| Quarterly masterclass training | ✓ | ✓ | ✓ Priority |
| Onboarding experience | Self-guided | 1-on-1 session | Dedicated team |
| Account Management | |||
| Account management | Automated | Pool of Account Managers | Dedicated Account Manager |
| Business reviews | ✗ | Annual Business Review | Quarterly Business Review |
| Priority support access | Standard support (4-hour for all channels) |
Priority support (2-hour for all channels) |
Premium support (1-hour for all channels) |
Ready to Get Started?
Choose your plan and transform your business today
Why Choose Our Expertise
15+ years of specialized Google ecosystem mastery, dedicated to empowering small businesses
Our specialization isn't just about knowing the tools: it's about understanding how to strategically implement them to drive measurable growth for small businesses.
Proven Track Record
15+ years of exclusive focus on Google technologies, with hundreds of successful small business transformations and measurable ROI improvements.
Small Business Specialists
Unlike generalist agencies, we exclusively serve small businesses, understanding your unique challenges, budget constraints, and growth opportunities.
Comprehensive IT Coverage
We aim to support all essential small business tools so you have one place to come to, for your team to be supported.
FAQS
What's the difference between Cloud Concierge tiers and additional support options?
Cloud Concierge tiers (Starter, Growth, and Scale) provide comprehensive ongoing IT support tailored to different business sizes. They include Google Workspace support, technical audit services, and varying levels of account management.
Additional support options include Device Support add-ons that extend protection to your computers, networks, and servers. Device Support can be added to Growth and Scale plans for complete end-to-end coverage of your IT environment. Note: Device Support add-ons are only available for Growth and Scale customers, not Starter.
How quickly will you respond to our support requests?
All Cloud Concierge tiers provide instant response times for chat support. For other communication channels:
- Starter: 4-hour response time
- Growth: 2-hour response time
- Scale: 1-hour response time
- Device Support: 1-hour response time
Additionally, each tier has a different internal resolution priority level, with Scale receiving our highest priority for faster issue resolution.
How does Device Support complement my Cloud Concierge plan?
Device Support extends protection beyond Google Workspace and Microsoft 365 to your entire IT infrastructure:
- Standard ($39/device): Remote computer support, security monitoring, and network troubleshooting for your devices
- Premium ($69/device): Advanced security operations, comprehensive software management, and enterprise-level infrastructure management
Additional optional support includes onsite call-out fee $149 (Melbourne only) and virtual server support fee $197. Device Support add-ons are available for Growth and Scale customers only.
What learning resources are included with my subscription?
Each Cloud Concierge tier includes different levels of access to our Genius learning ecosystem:
- Starter: Access to our Knowledge Base for self-service support
- Growth: Full access to Knowledge Base, Genius Academy (onboarding videos), monthly Office Hours (Q&A sessions), and quarterly Masterclasses (live training on topics like Gemini)
- Scale: Complete access to all resources with priority registration for Office Hours and Masterclasses
These resources help your team maximize productivity with Google Workspace and stay updated on the latest features and best practices.
What if we only need occasional support rather than an ongoing subscription?
For businesses with occasional support needs, our Quick Fix option provides one-time assistance for $297 without requiring a monthly commitment. This is ideal for smaller teams who need expert help with specific issues as they arise. Quick Fix includes a 1-hour response time with medium internal priority, allowing you to get targeted support for specific Google Workspace issues without the ongoing commitment of a subscription.
Can't find the answer you're looking for?
Our team is ready to help you choose the right plan for your business.
