Privacy Policy

Last Updated: 27-02-2026

1. Who We Are

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website (itgenius.com), use our services, or otherwise interact with us.

In this policy, “we”, “us” or “our” refers to:

  • itGenius Australia Pty Ltd (ACN 151 116 906), and
  • itGenius LLC

collectively referred to as “itGenius”. The applicable entity depends on the service you use and the entity identified in your contract, quote or invoice.

2. Information We Collect

Information you provide to us:

  • Name, email address, phone number and business name when you fill out a form, request a consultation, or purchase a service
  • Billing and payment information processed through our payment provider (Stripe)
  • Account credentials when you register or log in via email or Google sign-in
  • Messages you send us via live chat (Intercom), email or contact forms
  • Google Workspace account information where you engage us to manage services on your behalf

Information collected automatically:

  • Device and browser information, IP address, and general location
  • Pages visited, time on site, referral source, and interactions with our website
  • Cookies and similar technologies (see Section 6)

3. How We Use Your Information

We use your information to:

  • Provide, maintain and improve our services
  • Process transactions and send related communications
  • Respond to your enquiries and provide customer support
  • Send service updates and, where you have opted in, marketing communications
  • Analyse website usage to improve our content and user experience
  • Comply with legal obligations and protect our rights

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service providers who help us operate our business, including Google (Workspace, Analytics, Ads), Stripe (payments), Intercom (customer messaging), Cloudflare (website security and performance), and Microsoft Clarity (session analytics)
  • Google, as an authorised Google Cloud Partner, where you engage us to manage Google Workspace services on your behalf
  • Related entities within the itGenius group of companies
  • Professional advisers such as accountants or lawyers where necessary
  • Law enforcement or regulators where required by law

Some of our service providers are located outside Australia, including in the United States. By using our services, you consent to the transfer of your personal information to these parties. Where required, we ensure appropriate safeguards are in place for cross-border transfers.

5. Data Security and Retention

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. We retain your information for as long as necessary to provide our services, fulfil the purposes outlined in this policy, or as required by law.

6. Cookies and Tracking

Our website uses cookies and similar technologies including:

  • Essential cookies – for site functionality and authentication
  • Analytics (Google Analytics) – to understand how visitors use our site
  • Advertising (Google Ads) – to measure the effectiveness of our advertising
  • Session recording (Microsoft Clarity) – to analyse user behaviour and improve our website
  • Live chat (Intercom) – for customer messaging functionality

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time
  • Lodge a complaint with a relevant data protection authority

Australian residents: Your rights are governed by the Australian Privacy Principles in the Privacy Act 1988 (Cth). You may contact the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the Australian Privacy Principles.

California residents: Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. We do not sell personal information.

EU/UK residents: Under the GDPR/UK DPA, you have the right to access, rectify, erase, restrict processing, data portability, and object to processing of your personal data. Our lawful bases for processing include contract performance, legitimate interests, legal obligations, and consent.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

itGenius Australia Pty Ltd (ACN 151 116 906)
itGenius LLC
Email: [email protected]
Web: itgenius.com/page/contact