Microsoft 365 Basic Support
Expert troubleshooting for a single Microsoft 365 issue — Outlook, Teams, OneDrive, SharePoint, or Excel. One fix per purchase, resolved remotely by our experienced engineers.
What’s included?
Diagnosis and resolution of one M365 application issue.
Outlook email, calendar, and sync troubleshooting.
Teams connectivity, audio/video, and meeting issues.
OneDrive and SharePoint sync and access problems.
Quick Fix: Microsoft 365 Support
USD$147
(One-time fee)
✓ Get your Microsoft 365 issue resolved today or your money back.
✓ Job initiated immediately. Guaranteed assignment to our next available engineer.
Not Sure What's Right For You?
Schedule an obligation-free consultation with one of our experts to see how we can help
What is Microsoft 365 Basic Support?
Microsoft 365 issues can range from Outlook not syncing and Teams calls dropping to OneDrive files not syncing and SharePoint access errors. These problems block daily work and frustrate your team.
Our Microsoft 365 Basic Support service resolves one specific M365 issue per purchase — whether it’s an Outlook configuration problem, a Teams audio issue, or a OneDrive sync error.
While we’re best known for Google Workspace, our engineers have intermediate-to-advanced M365 skills and support mixed environments every day.
Our Process
Step one: Describe the Issue
Tell us which M365 app is affected, what’s happening, and any error messages you see.
Step two: We Connect & Diagnose
Our engineer connects remotely, reviews the application configuration, logs, and account settings to find the root cause.
Step three: Fix the Issue
We apply the fix — whether it’s a configuration change, cache reset, profile repair, or permissions adjustment.
Step four: Verify & Confirm
We test the application to confirm the issue is resolved and everything is working correctly.
Turnaround Time: Most M365 issues are resolved within 1–2 hours remotely.
A broken Outlook or Teams means missed emails, failed meetings, and lost collaboration — the tools your team relies on every day.
All M365 Apps
Outlook, Teams, OneDrive, SharePoint, Excel — we troubleshoot across the full Microsoft 365 suite.
Mixed Environments
Using both Google Workspace and Microsoft 365? We support hybrid setups and cross-platform issues.
Remote & Fast
We connect remotely and resolve your issue in a single session — no waiting, no back-and-forth.
Statement of Work
Need additional services? We also offer M365 tenant setup, migration services, and ongoing IT support as separate services.
Who are the Geniuses?
Our team hail from diverse technical backgrounds; engineering, telecommunications, helpdesk, project and tech support roles...and all share a passion for technology. We‘re experts in business cloud technology, and partner with Google and other global leaders to help businesses everywhere work and collaborate better. Our team of Geniuses are based across Australia, New Zealand, and the Philippines, and we support thousands of companies from all parts of the world.
Choose our support service packages with confidence: we provide a full 30-day money-back guarantee, ensuring your satisfaction is guaranteed or your money back, no questions asked.
Not Sure What's Right For You?
Schedule an obligation-free consultation with one of our experts to see how we can help